I still haven't received my refund!
What do I need to do if I want to get a refund?
If your initial payment was made via PayPal,
the refund will be processed instantly after we process the refund.
If you paid by credit card,
it usually takes 5-7 working days, or up to 30 days for certain banks, for you to receive the refund in your account.
If after these time scales you have still not received your refund,
please contact us at firstname.lastname@example.org by submitting an email with the tile of a 'Feedback on Refund'.
I cannot process the payment! HELP!
The cancellation policy varies with different activities. Please check the cancellation details of your activity to see if you are eligible for a refund.
For each activity, you can check the cancellation details in the Summary section!
For activities that accept free cancellation, you can cancel the bookings directly if it is within the cancellation timeline, and a full refund will be issued. If it is out of the cancellation policy, a refund will not be provided.
Under certain unforeseeable circumstances (e.g. flight cancellation, natural disaster, etc.), we would offer refunds to customers if a relevant proof is provided. Please reach out to our support team at "email@example.com" by submitting an email with a 'Cancel Booking' title or click the speech bubble on your right side below and 'ASK MAJI'.
How can I pay?
The issue is likely to be caused by one of the following situations:
a. If the MAJI website works fine, but upon clicking 'Reservation', the page doesn't load
--> Please refresh the page, or try again later.
b. Your card is rejected
--> Please try a different card. Most common bank cards are accepted but please note that we only accept Visa or MasterCard and AMEX.
c. You have chosen PayPal as the payment method using your credit card and you are being forced to sign up as a PayPal member
--> Unfortunately, the actions of PayPal are out of our control. We advise you to sign up for PayPal to pay.
If you are still facing problems, please contact us at "firstname.lastname@example.org" by submitting an email with a 'Payment issue' title or click the speech bubble on your right side below and 'ASK MAJI'!
How can I book an activity and tour?
MAJI accepts payments via the following methods: Credit card (VISA, Master Card, American Express), PayPal, Alipay-CNY, Wechat Pay-CNY/HKD
Log in first and find your preferred activity or tour, select the relevant package, date, and quantity,
click 'Book Now' and continue to the payment page. Enjoy your trip to Korea!